FAQ

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@mechlovin.studio just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via support@mechlovin.studio or opening a support ticket on our Discord server, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

We’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order from our site. If we're able to combine your multiple orders and save on shipping fee, we will only collect the appropriate amount of payment from your latest order. 

Our products are proudly made and shipped from Vietnam. 

Please allow 2-3 working days for orders of in-stock items to be processed and shipped out. We ship worldwide using the following trackable services:

• UPS or FedEx (3-5 working days): fast and reliable shipping to anywhere in the world. The economy works out great with large orders. 

• USPS (7-15 days): available exclusively for US-based orders. Please note that the tracking status will show as "Shipping Label Created, USPS Awaiting Item" until the package is scanned at a local USPS facility, which should take 5-7 days after tracking is provided. This is the transit time from our country of origin (Vietnam) to the US. 

• Vietnam Post (12-15 days): applied to Asian countries. As much as we love to support our national courier service, we only find it reliable enough when shipping to neighbouring countries. 

• Royal Mail (15-20 days): available exclusively for UK-based orders. Please allow 5-7 days after receiving tracking email update for the tracking to go live as the package is scanned at a local UK Royal Mail facility. 

• Singapore Post (10-15 days): applied to orders based in Europe, Canada and other countries. Please allow 5-7 days after receiving tracking email update for the tracking to go live as the package is scanned at a Sing Post facility. 

We pack very carefully, and in the rare event that your order arrives damaged or faulty, please take photos of the product in question and email us at Support@mechlovin.studio or open a support ticket on our Discord server. We will respond as soon as possible to discuss reshipment. 

We take responsiblity for every product that we make, either ones sold directly from our online storefront or ones included with keyboard runs. If you run into an issue with a Mechlovin' product, please send us an email to Support@mechlovin.studio or open a support ticket on our Discord server. We will then assess the situation and come up with a solution. It could be: 

• Suggesting a fix from the user end 
• Sending replacement parts of the product
• Sending replacement of the whole product
• Offering a partial/full refund

Our official warranty period is 12 months. Nevertheless, we are committed to going above and beyond to provide exceptional support, even if your item has surpassed this duration. Our goal is to ensure your utmost satisfaction, and we are always ready to assist you to the best of our abilities.